All products offered in the craftexpress.eu store are brand new, free from physical and legal defects and have been legally introduced to the Polish market. The products are guaranteed by the manufacturer, importer or seller valid in the EU.

Always before collecting the parcel, check whether the packaging has not been damaged during transport, and in particular, pay attention to the condition of the tapes or seals securing the shipment. If the packaging of the shipment shows signs of damage or the tapes / seals / are broken, the shipment should not be accepted and in the presence of the courier, draw up a damage report and contact the store staff as soon as possible to clarify the situation. Checking the shipment upon receipt is a necessary condition for taking into account any customer claims for damage or theft of the shipment during transport. Damage caused during transport without a damage report will not be considered.

Return and withdrawal from the purchase and sale agreement.

In the case of natural persons - consumers

Best Sub Europe Sp. z o. o. Sp. K. is responsible under the warranty for physical defects of the ordered goods, if the defect is found within two years from the date of handing over the item to the Customer who is a consumer.

TEMPLATE WITHDRAWAL FROM THE CONTRACT

Return and withdrawal from the purchase - sale contract. The customer under the Act of May 30, 2014 (Journal of Laws of 2014, item 827, as amended) has the right to withdraw from the contract without giving a reason within a period not longer than 14 calendar days from the date of delivery of the goods, in this case, from the delivery of the package by a courier or personal collection at our company's headquarters. Withdrawal from the contract takes place in writing by traditional mail, by fax or e-mail by sending an appropriate statement together with the goods to the company's address:

Best Sub Europe Sp. z o.o. Sp. K.
ul. Myśliborska 8
74-240 Lipiany
info@craftexpress.eu

The statement together with the goods should be sent via post or courier with acknowledgment of receipt, within a period not longer than 14 calendar days from the date of submission of the declaration of withdrawal from the contract and for the date of sending the return the postal stamp or the date of receipt of the package by the courier is accepted, which cannot be older than 14 calendar days from the date of delivery of the statement of withdrawal from the contract.

Template form on withdrawal from the contract by the Customer who is a consumer, in accordance with Annex 2 to the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827), available for download at this link. The customer is entitled, but not obliged, to use the template in question. If the provided template is not used, the statement should include: name, surname and address details of the person withdrawing from the contract, name invoice or receipt number as proof of purchase, contact phone number and email address, specifying which items are returned and provide the reason for the return and the bank account number where the refund is to be made.

Item subject to return as a result of withdrawal by the Customer who is a consumer from the concluded contract, should be sent at the Customer's expense to the address indicated in these regulations by post or courier. The customer bears only the direct costs of returning the goods.

The consumer should return the goods unaltered, undamaged, new, not showing any signs of use, with the original packaging and complete with all the elements that the product contained. The consumer is responsible for the decrease in the value of the product as a result of using it in a way that goes beyond what is necessary to determine the nature, characteristics and functioning of the product. Exceeding the above limits does not result in withdrawal from the contract is ineffective but the customer will be charged a percentage for the consumption of the goods, no original box, instructions, intentional damage to the goods, etc. In the event that the condition of the returned goods will not be possible to restore them as a new one, withdrawal from the contract will be ineffective. Because our company also deals with the sale of personalized gadgets produced on the basis of for a customer's design, in which the subject of the service is a non-prefabricated product, manufactured according to the consumer's specification or serving to meet his individual needs, such products are not subject to the possibility of withdrawing from the contract in accordance with the Act on Consumer Rights of May 30, 2014 (Journal of Laws of 2014, item 827, as amended) and are an exception.

In the event of withdrawal from the contract, the craftexpress.eu online store is obliged to return all payments received from the customer who is a consumer, including the costs of delivering the item to the Customer immediately after receiving the item, but not earlier, than after 14 days from the date of receipt of the declaration of withdrawal. The refund is made using the same payment methods, that were used when ordering the goods, unless the Customer expressly agrees to a different method of return, which does not involve any costs for him. Best Sub Europe Sp. z o. o. Sp. K. undertakes to immediately issue an appropriate document to correct the VAT invoice or receipt and send it to the consumer. The consumer is obliged to sign the correction and send it back to the seller's address and indicate the account number for which any costs arising from the sale are to be reimbursed.

In the event of withdrawal from the contract, the contract is considered void.

For companies

Best Sub Europe Sp. z o. o. Sp. K. is responsible under the warranty for physical defects of the ordered goods. In the case of sales between entrepreneurs, the Customer loses his rights under the warranty, if he did not examine the item in time and in the manner accepted for items of this type and did not notify the seller of the defect, and if the defect was discovered only later - if he did not notify the seller immediately after finding it.

Complaint claims should be reported by customers to the seller's address details indicated in these regulations with an indication of the defect and the submitted request in accordance with the provisions of the Civil Code.

The Seller will respond to the reported claims referred to above within 14 days from the date of their receipt.

Goods sold in the craftexpress.eu online store may be covered by a warranty provided by the manufacturer or distributor. In the event of a guarantee - claims arising from the guarantee may be submitted to the address indicated in these regulations, on the terms set out in the warranty document attached to the ordered goods.

The complaint is made in writing by sending an appropriate statement together with the goods to the address of the plant:

Best Sub Europe Sp. z o.o. Sp. K.
ul. Myśliborska 8
74-240 Lipiany
info@craftexpress.eu

The statement together with the advertised goods should be sent via post or courier with acknowledgment of receipt, and the date of submitting the statement is the postmark or the date of receipt of the package by the courier. The statement should contain the customer's details along with the address and NIP number (a copy of the purchase invoice or receipt) and the date you received your order. The customer should set the date of return of the goods referred to in the statement, which should also not be longer than 14 calendar days from the date of receipt of the goods. Return shipping costs are covered by the buyer. The customer should return the goods unaltered, undamaged, new, not showing any signs of use, together with the original packaging and complete with all the elements that the product contained.

The complaint will be considered within 14 days. In the case of a positive consideration of the complaint, Best Sub Europe Sp. z o. o. Sp. k undertakes to immediately issue an appropriate VAT invoice correction document and send it to the customer. The customer is obliged to sign the correction and send it back to the seller's address and indicate the account number to which all refunds are to be made sales costs. Reimbursement will take place no later than 7 working days from receipt of the signed correction of the VAT invoice or receipt.