The Regulations define the rules for the functioning of the online store operating at: craftexpress.eu, the rules for using it and placing orders.

To use the craftexpress.eu online store, including viewing its assortment and placing orders for products, the following are necessary:

• a computer with access to the Internet and a web browser such as Internet Explorer, Google Chrome, Mozilla Firefox, Opera, Safari
• active e-mail account (e-mail)

The customer is entitled and obliged to use the online shop poligrafia-szczecin.pl in accordance with its intended purpose.

General

All prices in the store are gross prices /include VAT/. When shipping goods within Poland, the prices are not charged with any additional fees or taxes. Prices in the store are in the Polish currency PLN and for foreign customers in EURO automatically converted according to the average exchange rate of the National Bank of Poland. In the case of orders sent outside of Poland where customs clearance is required, the customer will be charged customs and tax and clearance costs payable to the customs agency or Customs Office in your country.

Orders can be placed 24 hours a day, 7 days a week via the website /online shop/: craftexpress.eu and from Monday to Friday from 9.00 am - 5.00 pm

Binding for the parties to the transaction is the price appearing next to the product at the time of placing the order by the customer. Also other elements of the offer, such as the content of the set, delivery costs and any other terms and conditions are binding on the parties as stated at the time the order is placed by the customer.

The content of the store's website does not constitute an offer within the meaning of art. 71 of the Act of April 23, 1964 of the Civil Code (consolidated text, Journal of Laws of 2014, item 121, as amended) (hereinafter: "Civil Code") /only serves as commercial information/, therefore, placing an order by the customer does not imply the immediate conclusion of the contract. By placing an order, the customer makes an offer to buy the ordered items, in accordance with the information about them at the time of placing the order on the shop.bestsublimation24.eu online store website

In the case of placing an order by the customer via the Internet /website, by e-mail/ at the moment of concluding the purchase contract - sale is the moment of personal confirmation of the acceptance of the order by the store staff /by phone or e-mail/.

If the customer places an order by phone, the moment of concluding the contract is the moment of accepting the order by the store staff for execution. It is presumed that the seller has accepted the order for execution directly at the time of placing the order by phone, unless the store staff reserves the need to confirm the order later. In this case, the point of the regulations regarding placing orders via the Internet applies.

The store team makes every effort to ensure that the descriptions and technical data of the products placed in the store are in line with reality. However, we are not responsible for incorrect specification of the parameters and properties of the goods or their sudden change by the supplier. By making the purchase, the buyer has read and accepts the terms of the warranty.

Registration

For registration in the craftexpress.eu online store (setting up an account by the Customer on the craftexpress.eu website), complete the registration form, specifying:

Registration in the craftexpress.eu online store, as well as the use of its functionalities are free of charge.

After registering in the craftexpress.eu online store, each time you log in using the data provided in the registration form.

In order to delete the Customer's account from the craftexpress.eu online store, please send a message to the e-mail address info@craftexpress.eu

To make purchases, log in to your account, place the selected goods in the basket, i.e. list them according to the instructions on the craftexpress.eu website, and then complete and send the order form on the craftexpress.eu website

When placing an order, the customer is asked to provide his data and consent to their processing:

Expression by the Customer who is a consumer or conducts business activity on the basis of an entry to Central Registration and Information on Economic Activity, consent to the processing of personal data within the meaning of the Act of August 29, 1997 on the protection of personal data (consolidated text, Journal of Laws of 2014, item 1182, as amended) is voluntary, however, the lack of consent prevents the performance of the contract and the execution of the order.

Customer's personal data is collected and processed in order to perform the contract and fulfill the order.

The administrator of personal data is Best Sub Europe Sp. z o. o. Sp. K. with its registered office in Lipiany at the address: st. Myśliborska 8, 74-240 Lipiany. In accordance with the Personal Data Protection Act, providing personal data is voluntary, and the Customer has the right to inspect their data and correct them, change them, as well as request their removal.

Each order placed by the customer is confirmed immediately after receipt, sending an appropriate message to the e-mail address provided by the Customer and assigning the status "order not confirmed" to the Customer's account. The moment of confirmation by clicking on the link sent by e-mail starts the order processing time.

The condition for the execution of the order is to provide a telephone number, enabling our employee to verify the reliability of the order placed. After accepting the order, the store staff will confirm it by phone or e-mail. The store staff may refuse to process an order whose reliability could not be confirmed.

Orders placed before 14:00 are processed and shipped the same day. The exceptions are thermal transfer presses and printers with constant power supply systems, which must be prepared and checked before sending - such orders are sent on the next working day.

Moment of order confirmation /by phone or e-mail/ by the store staff is also an opportunity to correct incorrectly provided personal data or an incorrectly placed order. It may be difficult to make changes to the order later, because from the moment the order is confirmed by the store staff, it is sent for execution and the goods may be on their way to the ordering party. Nevertheless, the store staff will make every effort to ensure that at any time the order is processed, even after the conclusion of the purchase and sale agreement, enable the ordering party to change the delivery data, and also / until the shipment is sent / change the content of the order, including the purchaser's resignation from the purchase /withdrawal from the contract/.

The order processing time is counted from the moment of accepting the order to sending the shipment and the time needed to deliver the shipment to the customer. It depends on the selected method of delivery to the customer. An insured parcel sent by a courier company reaches the addressee on the next working day after posting. In the event of a temporary lack of the ordered goods in the warehouse, this time may be extended. In this case, the customer is informed by e-mail or telephone immediately after placing the order.

The ordered goods are delivered via courier companies.

Shipping costs are borne by the buyer.

Proof of purchase /receipt or original VAT invoice/ is attached to the shipment, /in the case of multipacks, always to package no. 1/ under the courier's waybill. Each package contains information about the need to check the package for damage resulting from transport and drawing up a damage report in order to submit possible complaints to the courier company. In the event that it is impossible to prepare a damage report at the time of receipt of the package, we inform you that that it is possible to prepare it within 10 days of delivery of the package by calling the courier company, to order a courier to prepare the report.

The total cost of the order (i.e. the gross price of products together with delivery costs) is visible in the summary of the order.

You can pay for purchases in the online store in the following ways:

The payment for the order should be made within no more than 7 calendar days from the date of receipt of the order, after this period the order will not be processed and the contract will be considered null and void. In such a situation, you can place the order again and choose a different form of payment.

Settlements of transactions with credit and debit cards and online transfers are carried out via the following services:

PAYMENTS

All products offered in the shop www.shop.bestsublimation24.eu are brand new, free from physical and legal defects and have been legally introduced to the Polish market. The products are guaranteed by the manufacturer, importer or seller valid in the EU.

Always before collecting the parcel, check whether the packaging has not been damaged during transport, and in particular, pay attention to the condition of the tapes or seals securing the shipment. If the packaging of the shipment shows signs of damage or the tapes / seals / are broken, the shipment should not be accepted and in the presence of the courier, draw up a damage report and contact the store staff as soon as possible to clarify the situation. Checking the shipment upon receipt is a necessary condition for taking into account any customer claims for damage or theft of the shipment during transport. Damage caused during transport without a damage report will not be considered. The damage report should be prepared within 7 calendar days of receiving the shipment.

In the case of natural persons - consumers

Best Sub Europe Sp. z o. o. Sp. K. is responsible under the warranty for physical defects of the ordered goods, if the defect is found within two years from the date of handing over the item to the Customer who is a consumer.

TEMPLATE WITHDRAWAL FROM THE CONTRACT

Return and withdrawal from the purchase - sale contract. Pursuant to the Act of May 30, 2014 (Journal of Laws of 2014, item 827, as amended), the customer has the right to withdraw from the contract without giving a reason within a period not longer than 14 calendar days from the date of delivery of the goods, including in the case of delivery of the package by a courier or personal collection at our company's headquarters. Withdrawal from the contract takes place in writing by traditional mail, by fax or e-mail by sending an appropriate statement together with the goods to the company's address:

Best Sub Europe Sp. z o. o. Sp. K
st. Mysliborska 8
74-240 Lipiany
e-mail: info@craftexpress.eu

The statement together with the goods should be sent via Poczta Polska or a courier company with acknowledgment of receipt, within a period not longer than 14 calendar days from the date of submission of the declaration of withdrawal from the contract, and the date of sending the return is postmark or date of receipt of the package by the courier, which cannot be older than 14 calendar days from the date of delivery of the declaration of withdrawal from the contract.

Template form on withdrawal from the contract by the Customer who is a consumer, in accordance with Annex No. 2 to the Act of May 30, 2014 on consumer rights (Journal of Laws of 2014, item 827), is available for download at this link. The customer is entitled, but not obliged, to use the template in question. If the provided template is not used, the statement should include: name, surname and address details of the person withdrawing from the contract, personal invoice or receipt number as proof of purchase, contact phone number and email address, specifying which items are returned and giving the reason for the return and the bank account number where the refund is to be made.

Item subject to return as a result of withdrawal by the Customer who is a consumer from the concluded contract, should be sent at the Customer's expense to the address indicated in these regulations by post or courier. The customer bears only the direct costs of returning the goods.

The consumer should return the goods unaltered, undamaged, new, not showing any signs of use, with the original packaging and complete with all the elements that the product contained. The consumer is responsible for the decrease in the value of the product as a result of using it in a way that goes beyond what is necessary to determine the nature, characteristics and functioning of the product. Exceeding the above limits does not result in that withdrawal from the contract is ineffective but the customer will be charged a percentage for the consumption of the goods, no original box, no instructions, intentional damage to goods, etc. If the condition of the returned goods is not possible to restore them as new, the withdrawal from the contract will be ineffective, because our company also deals with the sale of personalized gadgets produced on the basis of for a customer's design, in which the subject of the service is a non-prefabricated product, manufactured according to the consumer's specification or serving to satisfy his individual needs, such products are not subject to the possibility of withdrawing from the contract in accordance with the Act on consumer rights of 30 May 2014 (Journal of Laws of 2014, item 827, as amended) and are an exception.

In the event of withdrawal from the contract, the craftexpress.eu online store is obliged to return all payments received from the customer who is a consumer, including the costs of delivering the item to the Customer immediately after receiving the item, but not earlier, than after 14 days from the date of receipt of the declaration of withdrawal. The refund is made using the same payment methods, that were used when ordering the goods, unless the Customer expressly agrees to a different method of return, which does not involve any costs for him. Best Sub Europe Sp. z o. o. Sp. K. undertakes to immediately issue an appropriate document to correct the VAT invoice or receipt and send it to the consumer. The consumer is obliged to sign the correction and send it back to the seller's address and indicate the account number for which any costs arising from the sale are to be reimbursed.

In the event of withdrawal from the contract, the contract is considered void.

For companies

Best Sub Europe Sp. z o. o. Sp. K. is responsible under the warranty for physical defects of the ordered goods. In the case of sales between entrepreneurs, the Customer loses his rights under the warranty if he has not examined the item in time and in the manner accepted for items of this type and did not notify the seller of the defect, and if the defect was discovered only later - if he did not notify the seller immediately after finding it.

Complaint claims should be reported by customers to the seller's address details indicated in these regulations with an indication of the defect and the submitted request in accordance with the provisions of the Civil Code.

The Seller will respond to the reported claims referred to above within 14 days from the date of their receipt.

Goods sold in the craftexpress.eu online store may be covered by a warranty provided by the manufacturer or distributor. In the event of a guarantee - claims arising from the guarantee may be submitted to the address indicated in these regulations, on the terms set out in the warranty document attached to the ordered goods.

The complaint is made in writing by sending an appropriate statement together with the goods to the address of the plant:

Best Sub Europe Sp. z o. o. Sp. K
st. Mysliborska 8
74-240 Lipiany
e-mail: info@bestsublimation24.eu

The statement together with the advertised goods should be sent via Poczta Polska or a courier company with acknowledgment of receipt, and the date of submitting the statement is the postmark or the date of receipt of the package by the courier. The statement should contain the customer's details, including the address and NIP number (a copy of the purchase invoice or receipt) and the date of receipt of the order. The customer should set the date of return of the goods referred to in the statement, which should also not be longer than 14 calendar days from the date of receipt of the goods. Return shipping costs are covered by the buyer. The customer is obliged to return the goods unaltered, undamaged, new, not showing any signs of use, with the original packaging and complete with all the elements that the product contained.

The complaint will be considered within 14 days. In the case of a positive consideration of the complaint, Best Sub Europe Sp. z o. o. Sp. k undertakes to immediately issue an appropriate VAT invoice correction document and send it to the customer. The customer is obliged to sign the correction and send it back to the seller's address and indicate the account number to which all refunds are to be made sales costs. Reimbursement will take place no later than 7 working days from receipt of the signed correction of the VAT invoice or receipt.

This document regulates the Privacy and Cookies Policy of the online store Best Sub Europe Sp. z o. o. Sp. K. maintained via the website available at craftexpress.eu, hereinafter referred to as the "Store".

The store is managed by Best Sub Europe Sp. z o. o. Sp. K. with its registered office in Lipiany at ul. Myśliborska 8, registered in the Central Register and Information on Economic Activity kept by the Minister of Development, under the NIP number: PL 853 152 61 53 and the REGON number: 386439662, hereinafter referred to as the "Seller". The Seller can be contacted by phone: 665 655 653 and by e-mail: info@craftexpress.eu

In the part describing the privacy policy, we inform you about the conditions of collection, processing, the use and protection of personal data of the Store's Customers, hereinafter referred to as "Clients". Personal data is any information relating to an identified or identifiable natural person. an identifiable person, whose identity can be determined directly or indirectly, in particular by reference to an identification number or one or more specific factors determining its characteristics. The information is not considered personally identifiable if it would require excessive costs, time or activities. Personal data are not entrepreneurs' data, processed only in the Central Register and Information on Economic Activity, kept by the Minister of Development.

In the document, we also list the technologies used that are related to data processing. These are, for example: browser memory support, geolocation or pixel tags.

In terms of cookies policy, we inform you about the conditions for storing information or accessing information already stored in telecommunications end devices. An end user is a natural person or entity using a publicly available telecommunications service or requesting the provision of such a service to meet their own needs.

In pursuit of the overarching goal of respecting the privacy of customers, we try to exercise due diligence. In order to meet this assumption, we implement the standards and principles resulting from generally applicable laws. These are in particular:

In particular, we make reasonable efforts to ensure that Customer data is:

The data processed by the Seller are stored inside the company and on external, secure and professional servers, on the basis of contracts concluded by the Seller. These agreements take into account the appropriate level of data security.

The administrator of personal data is Best Sub Europe Sp. z o. o. Sp. K. with its registered office in Lipiany at ul. Myśliborska 8, available by phone: 665 655 653 and by e-mail: info@craftexpress.eu

We process personal data of customers using services provided electronically via the Store, if it is:

We do not process this personal data after the Customer has finished using the service provided electronically, however, subject to the possibility of further use of these data, which are:

We process the data obtained in this way on the basis of art. 18 points 1, 2, 5 and art. 19 points 1 and 2 of the Act of July 18, 2002 on the provision of electronic services (Journal of Laws of 2016, No. 0, item 1030, as amended). The listed data ranges are not binding to determine the scope of data processed by the Seller. The scope of data processed by the Seller is published in point 5 of the Privacy and cookie policy.

In the second place, we may process personal data if it is necessary for the performance of the contract, when the person, the data subject is a party to it or when it is necessary to take action before concluding a contract at the request of the data subject. We process the data obtained in this way on the basis of article 23 point 1 point 3 of the Act of August 29, 1997 on the protection of personal data (Journal of Laws of 2016, No. 0, item 922, as amended).

Independently, we may also process personal data, if it is necessary to fulfill legally justified purposes pursued by us or data recipients, and the processing does not violate the rights and freedoms of the data subject. A legally justified purpose is, in particular, direct marketing of our products or services, as well as pursuing claims for our business activity. We process the data obtained in this way on the basis of art. 23 point 1 point 5 and art. 23 point 1 point 4 of the Act of August 29, 1997. on the protection of personal data (Journal of Laws of 2016, No. 0, item 922, as amended).

In other cases, we ask for your voluntary consent to the processing of personal data. This consent is given in particular by checking the checkbox, with a declaration of consent to the processing of personal data. We process the data obtained in this way on the basis of art. 23 point 1 point 1 of the Act of August 29, 1997. on the protection of personal data (Journal of Laws of 2016, No. 0, item 922, as amended). or article 18 point 4 of the Act of 18 July 2002 on the provision of electronic services (Journal of Laws of 2016, No. 0, item 1030, as amended).

We process clients' personal data in structured collections, which we define by the purpose of their processing. We process this data to the extent necessary to achieve the established purpose. The following list includes sets, scopes, and purposes of data processing.

Customers' personal data files are subject to notification to the General Inspector for Personal Data Protection for registration. Possible exclusions in this respect result in particular from Art. 43 of the Act of August 29, 1997 on the protection of personal data (Journal of Laws of 2016, No. 0, item 922, as amended).

We may entrust Customers' personal data to other entities. These can be, for example, a hosting provider, accounting or legal services, payment operator or other entity with whom we cooperate in order to properly provide services. Personal data is always entrusted on the basis of a written data entrustment agreement. The current list of entities to which we entrust data processing is constantly available to all customers. In order to gain access to it, all you have to do is contact us with such a request. This can be done, for example, by sending an e-mail. The legal basis for entrusting personal data is art. 31 of the Act of August 29, 1997 on the protection of personal data (Journal of Laws of 2016, No. 0, item 922, as amended).

We may transfer data processing outside the European Economic Area. The law on processing personal data that applies in these countries, may provide less protection than the provisions of the law in force in the Republic of Poland. Therefore, if we provide such data, we take particular care to comply with the conditions for their processing, established in this document. One form of this care is the use of approved by the European Commission standard contractual clauses, including those in line with the EU-US Privacy Shield.

We do not share the collected data with third parties, except when where it is required by generally applicable law, i.e. on the basis of an authority or court authorized to do so.

In connection with the processing of personal data, customers have the following rights:

We may provide system functionalities that enable the implementation of these rights. If you wish to use these rights, please contact us in accordance with the instructions in point 20 of the Privacy and Cookie Policy.

These are internal store server event logs, automatically saving page requests that are sent when customers use the Store. system cookies include the page request sent by the Customer, IP address, browser type, browser language, date and time of the request and at least one "cookie" file that can uniquely identify the Customer's browser.

The data collected in the system logs are used by us for an indefinite period, solely for the purpose of administering the Store. They are not transferred to third parties, except for the circumstances described in this document.

Due to the use of the Store by Customers, we may automatically collect and save in server logs technical details on how to use the services, requests sent by the Customer related to the provision of electronic services, IP address and technical data on the operation of the Store in connection with the activities performed by the Customer. These are in particular information about the start, completion and scope of each use of the service provided electronically. We may also collect information to store it locally on the Customer's device using the browser's memory mechanism.

When providing services to Customers, we may automatically use the browser cache, the client's application or device. This use consists in storing data in the browser's memory, installed on the Customer's device. Within the local memory, it is possible to store intersessional data, i.e. between successive sessions of the Client. The purpose of using the cache is to speed up the use of the Store, by eliminating the situation in which the same data would be repeatedly downloaded from the Store, thus burdening the Customer's internet connection.

We or third parties via cookies administered by them, we can use the geolocation functionality, which consists in collecting and processing information about the Customer's whereabouts. For this purpose, the following data may be processed: IP number, GPS sensor, Wi-Fi point or mobile network base station.

We or third parties via cookies administered by them, we can use the functionality of pixel tags. These are the elements published in digital content and enabling the recording of information, e.g. about the Customer's activity on the website.

In the course of providing services to clients, we use professional technologies to collect and save information, such as cookies. These are commonly used, small files containing a string of characters that are sent and saved on the end device (e.g. computer, laptop, tablet, smartphone) used by the Customer when visiting the Store. This information is sent to the clipboard of the browser used, which sends it back the next time you visit the website. Cookies contain information necessary for the proper use of the Store. Most often they contain the name of the website, they come from, the time of their storage on the end device and a unique number. Access to data from cookies may also be granted to external entities listed in point 16 of the Privacy and Cookies Policy.

Customers using services provided electronically via the Store, please voluntarily agree to the processing of cookies by storing information or accessing information already stored in their telecommunications terminal equipment.

Consent to the processing of cookies is given in particular by using the button containing the statement about expressing consent to the processing of cookies or confirming that you have read its terms. This consent may be withdrawn at any time, free of charge and described in the section on managing cookies.

We process cookies on the basis of art. 173 of the Act of 16 July 2004 Telecommunications Law (Journal of Laws of 2016, No. 0, item 1489, as amended).

Cookies can be categorized according to three division methods.

In terms of the purposes of using cookies, we distinguish three categories:

In terms of their validity, we distinguish two categories of cookies:

In terms of distinguishing the entity administering cookies, we distinguish:

Seller's cookies allow for recognizing the Customer's device and displaying the Store's website tailored to his individual expectations, which makes using its functionality easier and more pleasant. By saving these files on the Customer's device, it is possible, for example, to remember login data, maintain the session after logging in, remember selected goods or services, or adapt to the Customer's preferences, such as content placement, language or color.

The seller may use cookies used by Google Inc. Amphitheater Pkwy, Mountain View, CA 94043, United States as part of services:

The seller may use cookies used by Facebook Inc. 1 Hacker Way, Menlo Park, CA 94025, United States. These files can be used to connect user accounts on an external Facebook social network with the Store account, provided that the Seller provides such functionality. These files may also be used to process the Customer's activities on Facebook, made using the "Share" or "Like" buttons. The processing of these activities may be public.

The use of third party cookies is subject to the privacy and cookie policy, used by these entities. We encourage you to familiarize yourself with the principles of personal data processing and the privacy policies of entities, which process our data most often and to the greatest extent:

Browser settings usually allow cookies and other information to be placed on the end device by default. If the customer does not agree to save these files, it is necessary to change the web browser settings accordingly. It is possible to disable saving them for all connections from a given browser or for a specific website, as well as to delete them. How you manage files depends on the software you use. The current rules of file management can be found in the settings of the web browser used.

To manage cookie settings, select a web browser/system from the list below and follow the instructions:

In terms of information about user preferences collected by the Google advertising network, the user can view and edit information resulting from cookies using the Google Ads Preferences tool.

Information on managing cookies on a mobile phone can be found in the User Manual of a given phone.

Consent to the processing of cookies is voluntary. However, it should be remembered that restrictions in their use may make it difficult or prevent the use of some of the Store's functionalities.

The Store may contain links to other websites or software. We are not responsible for the rules of compliance with the privacy policy and the processing of cookies in these websites or in this software. We recommend that you read the privacy and cookie policies of these websites or software after accessing them or before installing them.

We reserve the right to change this Privacy and Cookies Policy. In this case, we will publish an updated version here.

We are constantly doing everything to process Customers' personal data and cookies in compliance with the highest standards. That is why we have implemented a system of immediate reaction to situations of threats to these standards. In the event of identifying their threat or violation, please contact us immediately using the following details:

info@craftexpress.eu

665 655 653

Best Sub Europe Sp. z o.o. Sp. K.
Myśliborska 8
74-240 Lipiany

We welcome any feedback. Therefore, in case of any questions, requests or doubts related to the processing of personal data or cookies, please contact us.

These regulations are part of the content of the purchase contract - sales concluded through the online store shop.bestsublimation24.eu and the ordering party. The content of the regulations is binding for both parties in accordance with the wording at the time of placing the order by the customer. Any disputes arising in connection with the implementation of the purchase - sale contract between the store and the consumer / company, will be settled in the first place through negotiations, with the intention of settling the dispute amicably. However, if this would not be possible or would be unsatisfactory for either party, any disputes will be settled by the Common Court in Szczecin, competent for the seat of the seller.

In matters not covered by these regulations, the provisions of the Civil Code and the provisions of special acts shall apply, including in the case of Customers who are consumers - the Act of 30 May 2014. on consumer rights (consolidated text, Journal of Laws of 2014, item 827, as amended).

Administrators of the shop.bestsublimation24.eu store reserve the right to make changes to the regulations, except for the section on the protection of personal data, and the section on the protection of consumer and company rights, which will not be subject to any changes.

These regulations may be changed at any time, in particular for technical reasons, or if it is necessary to adapt it to changes in the provisions of generally applicable law. The amendment to the Regulations becomes effective within the period indicated by the Company, not shorter than 14 days from the moment of making the new Regulations available on the website. craftexpress.eu and inform registered customers by sending them the content of the new regulations to the e-mail addresses indicated by customers. Changing these regulations does not affect the acquired rights of customers. Orders placed by customers are carried out in accordance with the provisions of the regulations in force on the day they were made.

These Regulations have been in force since December 25, 2014.